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In 2017 and 2018 I bought
two pairs, each (total of 4) of these WiFi
speakers. I bought them at my local Costco. I got them because of
Bose reputation for high quality sound. The reviews on them were
positive From the start they were
problematic to get to play music over WiFi.
Using the iPhone app and using the Windows app, they would do almost anything
except play the same music in 4 rooms. None of them would play, some of
them would play, almost never would all 4 of them play. We worked with Bose on-line
support and forums. Generally, when I contacted Bose, they blamed it on
my home WiFi. “Reset your router.”
“Move the speakers closer to your router.” “Disconnect all the speakers
and try again.” “We just released an update to fix this.” One
recent update added AirPlay2 support to the speakers, and broke Amazon Music
support. We spent two years working
with Bose on this. I can only conclude that Bose has excellent audio
quality but terrible software people.
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After the Bose “broke
Amazon Music” I found that Costco was selling a 2-pack of these One SL
speakers for about $250. I ordered 2 pairs (4 speakers). Upon
receipt, I set them up, and I put them in the same places the Bose Sound
Touch 10’s are in. They just work. They
worked the first time. They have worked every time since. All 4
of them start and play synchronous music over WiFi. So two years of grief is over. What a waste of
time putting up with all of the bad support from Bose. About Costco: High praise to Costco. They
took the four Bose speakers back and refunded me all the money. It more
than covered the four Sonos speakers. I hope
they can get all of their money back from Bose.
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